Helpful answers
Frequently asked questions
A little clarity can make a difficult moment easier. Here are a few things homeowners often ask.
What types of damage does Prime Recover work on?+
We help with water damage, fire and smoke recovery, mold removal, and storm-related repairs.
What should I do first after discovering damage?+
If it is safe, protect people and pets, avoid the affected area when needed, and contact our team to talk through what happened and possible next steps.
Do you serve my community?+
We serve Dallas, Paulding County, Acworth, Kennesaw, Cartersville, and surrounding communities. Call us to check your location.
Can you help with insurance documentation?+
We can assist with documentation related to restoration work and coordinate access with an adjuster with your approval. We don’t interpret policies or determine coverage.
How do I get started?+
Call (470) 777-7463 or send us a message through the contact page. Share your location and a brief description of the damage.